Reference

Privacy Policy for Your bolacc Account

We explain what we collect when you open an account, how cookies keep Android, iPhone, and computer sessions steady, and how DANA, OVO, GoPay, and QRIS records are…

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bolacc Privacy Policy for Your bolacc Account
CHAT AND EMAIL

Privacy Contact Paths at bolacc

Fast replies matter when you want a data correction or want us to check a past request. Send the message from your registered email, include your account name, and tell us exactly what you want changed. We answer through live chat, email, or the contact form, and the same team handles privacy requests for Indonesia accounts. If you are in Surabaya, the contact path is the same as anywhere else: one request, one written reply, and a clear next step.

Team online

Live Chat

Use chat for urgent privacy questions, especially if you need to confirm the email on file or a recent login. We are available daily from 09:00 to 23:00 WIB, and we answer from the registered account only.

Email

Send a message from your registered email when you want a data copy, correction, or deletion request handled. Include your account name, the date, and the field you want changed so we can match it quickly.

Contact Form

The form is useful when you are on mobile and cannot switch apps. Add your browser type, device path, and any DANA, OVO, GoPay, or QRIS reference so we can trace the record without asking twice.

STORAGE AND ACCESS

How We Handle Your Data

We keep this policy practical: collect only what we need, store it for a limited operational period, and limit access to the team that handles account checks and written requests.

Account Details

We keep your name, email, and contact method so we can open the account, confirm ownership, and reply to your requests. When you update a field, we compare it with the registered record before applying the change.

Cookie Use

Cookies help the site remember your session, language, and basic route after you switch tabs. They also let us see whether a page loaded cleanly on Android, iPhone, or computer browsers.

Device Signals

We may store browser type, device model, and session time so we can check unusual access and explain when a login came from a new phone or a computer browser you have not used before.

Security Checks

If a request looks unusual, we may ask for a fresh email reply, a matching phone number, or a recent account detail. That extra step protects your record before any change is made.

Retention Window

We keep records only as long as we need them for account service, dispute handling, and legal duties. When the retention period ends, we remove or archive data according to the rule that applies.

Your Requests

To ask for access, correction, or deletion, contact us from your registered email and tell us the exact field you want changed. If you need help, our team will confirm what we can act on.

Common Privacy Questions for You

If you want the short version of this policy, it is simple: we collect only the details needed to run the account, we protect session data with basic checks, and we answer written requests from the address on file. The same process applies on Android, iPhone, and computer browsers, and the rules can change when local law changes. That lets you know what we keep, what we share, and how to ask us to update it.

We usually collect your name, email, contact number, device type, and session data needed to confirm access. If you send a payment reference through DANA, OVO, GoPay, or QRIS, we keep that record with your account file.

Cookies remember your session, language, and basic route so you do not need to repeat the same steps every time. On Android, iPhone, and computer browsers, they also help us keep the page loading in the right place.

We keep records for the time needed to manage your account, answer requests, and meet legal duties. After that period, we remove or archive the data according to the rule that applies to that record.

Yes. Send the request from your registered email, say which field you want changed, and include enough detail for us to confirm the account. We will reply with the next step once we verify it.

Only the small team that handles account checks, support messages, and required records can access them. We do not share them with outside parties unless local law requires it or your request makes it necessary.

Use live chat, email, or the contact form. Include your account name and the request, then we can route it to the privacy team and reply from the same channel you used.

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